Application Support Engineer
Location:
Kochi , Kerala
Experience: 0 to 1 Years
INRSalary: Negotiable
Job type: Full Time
2021-12-15
PiServe TechnologiesCompany Details
PiServe Technologies
Job Details
- Responsibilities and Duties
-Act as the escalation point for all application-related issues.
-Learn appropriate software and hardware used and supported by the organization.
-Conduct remote desktop troubleshooting to end-users.
-Communicates and coordinates with technical and business partners to permanently resolve recurring or common issues.
-Document and track issues and reasonable steps taken within the ticket management system
-Participate in periodical Audits, delivering required documentation.
-Provide on-call support as necessary.
-Performs other duties as assigned.
Requirements
-Knowledge of DBMS(MSSQL preferred).
-Basic level of support and troubleshooting experience.
-Knowledge of Windows operating systems and server technologies.
-Knowledge of POS machines and computer peripherals, like printers and scanners.
-Comfortable with Ticketing Tools like Service now.
-Ability to perform remote troubleshooting.
-Excellent problem-solving and multitasking skills.
-Experience in using Microsoft Office products.
-Exceptional written and oral communication skills.
About Company
