Call Quality Analyst
Location: ,
Kakkanad , Kerala
Experience: 1 to 5 Years
INRSalary: Negotiable
Job type: Full Time
2020-07-03
Survey Sparrow Pvt LtdCompany Details
Survey Sparrow Pvt Ltd
Skills Required
- Good Listening Skills. Ready To Learn And Understand New Process And Implement New Updates. Should Have Knowledge Of Call Quality Parameters
Qualification Required
- Excellent Verbal And Written Communication Skills. Should Have Good Command On English Language
Job Details
- Responsibilities:
Listening to call recordings for the calls made or received by the associates to check required quality parameters are achieved.
Ensure effective customer service has been provided on call by respective associates.
Scoring of calls based on call quality parameters like Soft skills, process goals, customer service, Telephone Etiquette and documentation.
Providing inputs for the betterment of the process. Apply now.
About Company
