Customer Service Jobs in

Customer Service

Location: , Lagos
Experience: 2 to 15  Years
Salary: Rs. 120,000 to 150,000 (Month)
Job type: Full Time

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Company Details

Matforte consult

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Skills Required

Communication Skills

Qualification Required

Ond Minimum

Job Details

Job brief. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Customer Service Responsibilities list: Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotaa Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Requirements and skills Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practice Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school diploma

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