Customer Service
Location:
, Lagos
Experience: 2 to 15 Years
INRSalary: Rs. 120,000 to 150,000
(Month)
Job type: Full Time
2024-07-03
Matforte consultCompany Details
Matforte consult
Skills Required
- Communication Skills
Qualification Required
- Ond Minimum
Job Details
- Job brief.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Customer Service Responsibilities list:
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotaa
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Requirements and skills
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practice
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school diploma
About Company
