Manager Operations Jobs in Thane

Manager Operations

Location: Thane , Maharashtra
Experience: 5 to 7  Years
Salary: Rs. 6 to 8 (Year)
Job type: Full Time

This job is expired

Company Details

CMS IT Services Pvt. Ltd.

Mumbai, Maharashtra

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Skills Required

Operations Manager

Qualification Required

Any Graduate

Job Details

• Single point of contact (SPOC) for all issues related to the business and operation related activities with Customer. • Planning for establishing, operating and managing the Service Delivery. • Monitoring the progress of the Project as per the plan and reviewing the progress details with Customer. • Responsible for Successful execution of the agreed SLA. • To handle all critical escalations and ensure their speedy resolution • Conducting periodic service audit reviews with all Engineers. • Carry out Root-cause analysis on critical incidents. • Resource Management (Skill development, Growth, Motivation etc.) • Checkout action plans based on RCA & implement pro-active major. • Ensure delivery of committed IT Services and monitor the resource scheduling activities • Meeting the quantitative and qualitative measurements laid out for the successful completion of any new program that would be enrolled at Customer place. • Demonstrating measurable productivity and quality improvement. By the mean of daily / Weekly / Monthly Reports for further analysis for service improvement. • Organizing periodic trainings to the Team for skill upgradation. • Effective Vendor Management

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