Product Support Engineer - eMAM
Location: ,
Kakkanad , Kerala
Experience: 1 to 4 Years
INRSalary: Negotiable
Job type: Full Time
2020-02-10
Empress InfoTech Empress Cybernetic Systems P Ltd. 3rd Floor, Carnival Phase Ii Building, Infopark, Kakkanad, Kochi - 682042Company Details
Empress InfoTech
Skills Required
- Knowledge Of Software Implementation And Server/desktop/network Administration. Good Knowledge Of Windows, Linux And Mac Operating Systems. Experience In Microsoft Sql Server.
Qualification Required
- Excellent Written And Verbal Communication Skills. 1+ Years Of Experience In Software And Technical Support. Excellent Troubleshooting, Diagnostic And Analytical Skills.
Job Details
- Knowledge of Cloud services such as AWS, Azure, GCP. Certification will be a plus.
Willingness to work on rotational 24/7 shifts. Your Responsibilities:-
Work collaboratively with a highly talented team of technical support engineers to deliver software implementation/support services to customers around the globe.
Provide a professional level of technical support to eMAM customers via phone, chat and email updates.
Take ownership of issues reported by the customer and work towards its resolution.
Provide immediate solution/workaround and guide customers until the issue is resolved.
Communicate clearly and concisely with customers in written and verbal form, and maintain accurate and timely records on our ticket tracking system.
Recreate customer issues in a local lab environment, the root cause analysis and work with the engineering team to make bug fixes.
Perform system upgrades and system migration.
Provide support to eMAM re-sellers and system integrators as they deploy our eMAM software to customers.
Create and improve our Knowledge Base content.
Act as an advocate for the customer and contribute to product development. If interested, please e-mail your resume before 15th February 2020.
About Company
